Informativa sui rimborsi

Right of withdrawal (14 days)
If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), receive the goods.

To exercise your right of withdrawal, send us a clear statement (for example by email) to support@veloireskin.com including your order number. You may use the model withdrawal form below, but it is not obligatory. It is enough that you send your statement before the withdrawal period expires.

Exception for opened skincare products (hygiene)
For health protection and hygiene reasons, skincare products and brush heads that were delivered sealed can only be returned if they are unopened and the seal is intact. If the seal was broken after delivery, the right of withdrawal does not apply to that item. This does not affect your rights if the product is damaged, defective or not as described.

How to return an item
After you notify us, we will reply with the return address and instructions. Please send the goods back without undue delay and at the latest within 14 days of notifying us. Items must be returned in their original condition and packaging. You bear the direct cost of returning the goods, unless the item is damaged, defective or we sent you the wrong item.

Refunds
If you withdraw from the purchase, we will refund all payments received from you, including the standard delivery costs, without undue delay and at the latest within 14 days of receiving your withdrawal notice. We use the same payment method you used for the original purchase, unless expressly agreed otherwise; you will not be charged any fees for the refund. We may withhold the refund until we have received the goods back or you have provided proof of having sent them, whichever is earlier. If you handled a device more than necessary to establish its nature, characteristics and functioning, you may be liable for any diminished value.

Damaged, defective or wrong items
Please inspect your order upon delivery. If an item is damaged, defective or not what you ordered, contact us at support@veloireskin.com with your order number and a photo, and we will replace the item or refund you at no cost to you. Your statutory warranty rights under applicable law (including the legal guarantee of conformity) remain unaffected.

Exchanges
To exchange an item, return it as described above and place a new order for the item you want.

Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Veloire Skincare, Matej Sabolevski, Hrelci ulica, 10020 Zagreb, Croatia, support@veloireskin.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

Contact
For any questions about returns or refunds, contact us at support@veloireskin.com. We reply to written complaints within 15 days.